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Director of Outpatient Clinical Operations, Salem, OR

Salem Health


Salem, OR

April 14, 2017

Apply Here

Job Title: Director of Outpatient Clinical Operations
Site: Salem Hospital
Status: Full-Time
Shift: 0800-1700 (40 hrs per week)
Overtime Schedule: Exempt
Salary Range: Dependant On Experience
Recruiter Name: Carrie Ariniello
Job Number: 5435848
Working Days: Mon-Fri

Salem Health is currently seeking a talented Director of Outpatient Clinical Operations to join our team!

Salem Health—an OHSU Partner—offers exceptional care to people in and around Oregon’s mid-Willamette Valley. We have hospitals in Salem and Dallas (West Valley), a medical group of primary and specialty care providers, plus other affiliated services. Our Dallas hospital is a critical-access hospital. Our Salem hospital is a Magnet®-recognized facility, a regional referral center and one of the largest acute-care hospitals in Oregon. Salem Health is the area’s largest private employer, with about 3,500 full and part-time employees.

Every result we deliver has a profound impact on people’s lives, which is why we deliver more than just results. Our exceptional clinical care, healing environment, and commitment to quality patient care makes us tops with the people who matter to us: our patients and their families.

The Director of Clinic Operations is responsible for the financial and operational success of assigned providers and/or medical practices in the Salem Health Medical Group. The Director ensures the direction and implementation of operating policies and initiatives within the assigned group, through weekly onsite support, providing coaching and supervision to clinic managers, and provider contract administration in an effort to meet organizational objectives.

Minimum Qualifications Include:

  • Bachelor’s Degree required, preferably in a related field.
  • Master’s Degree in business or health care administration required or ability and willingness to achieve within three (3) years of hire into position.
  • Three (3) years of recent demonstrated leadership experience managing multi-specialty groups with 25 or more physicians required.
  • Five (5) years experience working with ACO and Value Based Care Arrangements required.
  • Five (5) years experience with risk contracting required.
  • Five (5) years experience with healthcare strategy work required.
  • Medical Home Certification in Primary Care required.
  • Certification in Practice Management (CPME) through MGMA or AGMA preferred; active in one or both associations.

Knowledge, Skills & Abilities Include:

  • Broad knowledge of physician practices required.
  • Proven ability to formulate and carry out operational plans for physician practices required.
  • Demonstrated knowledge of physician practice financial administration and revenue cycle management for medical offices required.
  • Knowledge of legal issues related to physician practices, employment law and fraud/abuse rules required.
  • Knowledge of project planning and ability to coordinate various projects and activities concurrently required.
  • Demonstrated understanding of healthcare market, delivery systems, and regulatory environment and future trends required.

Core Job Functions Include:

Clinic Leadership:

Provides accountability and oversight of assigned SHMG Practices.

  • Hires, manages, and provides ongoing performance feedback for Clinic Managers.
  • Collaborates with Clinic Managers and HR on employee relations issues impacting clinic group.
  • Ensures approved policies, procedures and other Hospital and Health Care initiatives are implemented appropriately and consistently throughout Primary Care Practices.
  • Represents assigned practice(s) at operational leadership meetings. Provides SHMG Leadership with updates on operations, performance targets, and insures adherence to regulatory compliance (e.g. Joint Commission, CMS and HIPAA) to SHMG standards.
  • Collaborates with providers to encourage individual provider success as well as the success of the Primary Care practice.
  • Successfully coach and lead staff through Kaizen initiatives, acting as mentor. Stays up to date on all Kaizen requirements, and engages front line staff as appropriate.

Financial Operations:

Reviews operational and financial performance with each POC and Clinic Manager.

  • Develops site specific action plan for each location.
  • Coordinates revenue cycle initiatives for practices reviewing point-of-service collections and accounts receivable management with Clinic Manager.
  • Participates with Primary Care practices to develop annual budget. Holds Clinic Managers accountable for budget and financial performance objectives in addition to driving lean efficiencies.

Provider Engagement:

Drives performance improvement, turn-around-times and quality of Clinics. All defined parameters for success set by internal quality measures, Medical Staff Rules and Regulations, Joint Commission, CMS, HIPAA, and Salem Health standards must be met in order to successfully perform in this role.
Successfully coach and lead staff through Kaizen initiatives, acting as mentor. Stays up to date on all Kaizen requirements, and engages front line staff as appropriate.

Working Conditions Include:

Frequent sitting & keyboard operation.

Includes exposure to weather, heat, cold, chemicals, unusual shifts, etc.

Successful applicants will be required to undergo pre-employment drug testing for unauthorized substances. Marijuana and medical marijuana are considered unauthorized substances. Upon date of hire, applicants will be required to complete the U.S. Department Homeland Security's I-9 form confirming identity and authorization to work in the United States. Salem Health is not able to support VISA sponsorships.

In order to be considered for this position, your resume must reflect all relevant licenses, certifications, education, and experience noted in the requirements and minimum qualification sections of this job posting. Without this information, candidates cannot be considered for positions to which they may be qualified.

Please note: Six furlough days per year are currently in effect for designated departments. Employees in their first twelve months of a benefit eligible position are generally exempted from mandatory furlough days.

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