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Service Line Administrator, Cuyahoga County, OH



Cuyahoga County, OH

April 19, 2017

Service Line Administrator

The MetroHealth System is an essential health system committed to providing health care to everyone in Cuyahoga County, Ohio, and improving the health of the community overall. Its 7,300 employees deliver care to everyone at its main campus, just west of downtown Cleveland, and at more than 25 other MetroHealth locations. It also provides health care at more than 40 additional sites in Cuyahoga County through community partnerships such as the School Health program.

MetroHealth is home to Cuyahoga County’s only verified Level I Adult Trauma Center and Level II Pediatric Trauma Center, and it is one of two adult and pediatric burn centers in the state of Ohio verified by the American Burn Association and the Committee on Trauma of the American College of Surgeons. In the past year, MetroHealth provided more than one million patient visits in its hospital and health centers. MetroHealth also is an academic medical center committed to teaching and research; each of its active physicians holds a faculty appointment at Case Western Reserve University School of Medicine. MetroHealth has earned Magnet status, which places it in the top six percent of all hospitals nationwide for nursing excellence.

MetroHealth’s mission is, “Leading the way to a healthier you and a healthier community through service, teaching, discovery and teamwork.” For more information, visit

Structured in a dyad model with the Service Line Medical Administrator, both shall be responsible for the development, management, and operations of assigned Service Line(s) for The MetroHealth System (MHS) in a patient-centric manner. Advises dyad counterpart on those matters involving operational decision making.

Leads the development of strategy and identification, implementation, and execution of tactics resulting in service line development and growth, patient access, value, quality throughout the MetroHealth System. Works collaboratively with MetroHealth leaders and throughout the region to enhance the service line’s capability to deliver a full portfolio of services within the communities it serves in a patient-centric manner. Ensures the service line encompasses the full continuum of care including, inpatient, outpatient, consult, and community services. As Service Line Dyad co-leader, shares responsibility for the administration, direction, and coordination of all activities within the Service Line in accordance with the mission, strategic, and financial goals and objectives of The MetroHealth System. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Required Qualifications:

Master's Degree in business, health, public administration, or related field and 5 years progressively responsible management experience, which encompasses program planning and analysis, financial and operational management in healthcare or healthcare consulting environment. In lieu of Master’s Degree, will accept a Bachelor Degree and 7 years progressively responsible management experience which encompasses program planning and analysis, financial and operational management in healthcare or healthcare consulting environment.
Demonstrated respect, leadership, communication, mentoring, customer service and excellent interpersonal and technological skills required along with experience in working in a team and with multi-disciplinary groups.
Extensive knowledge of budgeting, cost analysis, manpower planning, supervision, and operational analysis.
Demonstrated ability to plan, coordinate, direct, and evaluate a variety of projects.
Must be willing and able to faithfully and diligently discharge the function of the position.

Preferred Qualifications:

Progressive management experience in multispecialty group practice environments, especially in academic health care setting.

To Apply

Send resumes directly to

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