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Sr. Director of Human Resources, Seattle, WA

Neighborcare Health

Senior Leadership

Seattle, WA

December 13, 2017



Neighborcare Health

Position Title:

Sr. Director of Human Resources


LuAnn Carlson, Senior Partner
Corporate Strategies & Development, LLC
Phone (425) 828-0128

MaryEllen Walton, Director, Administration & Communication

Location: Seattle, WA

Reports To: Chief Administrative Officer

Direct Reports: Total department of 12, with 6 Direct Reports: HR Mgr- Recruiting, HRIS Analyst, Benefits Coordinator, Benefits Specialist, HR Generalist, HR Coordinator/Admin Support

Organization Description/Mission:

For more than 49 years, Neighborcare Health has provided a health care home for our most vulnerable neighbors.

A home is where the heart is, a place that's welcoming, supportive, provides peace of mind. At Neighborcare Health, we believe everyone deserves and needs a place to call their health care home, regardless of income or insurance status. A health care home is where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan. It's a place where we encourage long-term relationships with patients, and care for them from birth through the end of their life. No matter which clinic patients visit at Neighborcare Health, we want them all to feel at home.

We are the largest provider of primary medical, dental and behavioral health care services in Seattle focusing on low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and the homeless, and we are extending into greater King County. Each year our 800+ employees care for over 75,000 patients in more than 30 different clinical settings. We ask everyone to pay what they can, but no one is turned away due to inability to pay. With the help of our partners and donors, we work to make our city and county a healthier and safer place for everyone.

We treat the whole person, offering medical and dental care, social work and behavioral health counseling, OB and midwifery, health education and nutrition services. We meet our patients where they are, geographically, culturally, physically and emotionally. Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 40 languages and dialects, are as diverse as our patients.

Our Mission

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

Our Core Purpose

Our purpose is to improve health by engaging, educating and empowering people in the communities we serve.

Our Ultimate Goal

100% Access, Zero Health Disparities

Our Core Values

-Social Justice
Each day we work for a more just society where excellent health is enjoyed by all, addressing social determinants of health.

-Cultural Sensitivity
We treat our patients and fellow staff members with the utmost respect and dignity. We treasure the cultural and ethnic diversity of Neighborcare Health staff and clients and continually seek to understand and honor each person.

We place value both on the sense of community we maintain inside Neighborcare Health and on the way we weave ourselves into the fabric of the larger community. Our culture at Neighborcare Health is built on an ideal of equality and a spirit of teamwork, where all staff members are valued for their contributions.

We approach our work with professionalism, pride and commitment. We seek to continuously improve and, in all we do, service to our patients and community comes first.

Position Summary:

The Senior Director of Human Resources contributes to the successful achievement of the organization’s mission and strategic initiatives by providing leadership, oversight, evaluation, and operationalization of the human resources performance for a growing and diverse organization. Initiatives, such as workforce planning, recruitment, compensation, benefits, leadership development, employee relations, talent management, and provider credentialing are critical success areas for this role.

This role is accountable for driving change and improvement for the HR department, by providing leadership and innovation.

Specific Responsibilities:

  • Lead, plan, develop and organize the human resources and credentialing team activities for the organization
  • Oversee compensation strategy, design, operations and programs to ensure the organization’s needs are met, salaries are competitive and regulatory compliance is achieved
  • Direct the strategy and administration of benefit programs including: health, retirement, disability and unemployment. Evaluate and recommend or make improvements to benefit programs
  • Provide human resource and other technical expertise and counsel to directors, managers and senior leadership
  • Oversee talent strategy: talent acquisition, leaning and development, workforce planning, career paths, performance management and succession planning
  • Understand retention and employee engagement and develop programs, processes and models to increase both retention and staff engagement.
  • Partner with the Development grants team to ensure robust loan repayment programs and their use to recruit and retain staff.
  • Apply current technology relevant to human recourse function, optimize use of current software tools and platforms.
  • Collaborate and ensure effective working relationships with the senior leadership team, directors, managers, and other staff.
  • Prepare all annual human resource and credentialing budgets. Monitor budget variances and take corrective action, as needed, to ensure budget goals and contract requirements are met
  • Develop and maintain a high functioning human resources team. This includes hiring, training, and regularly evaluating staff performance. Routinely review position descriptions; work with staff to establish annual performance goals and work plans to attain goals.
  • Ensure compliance with all external state and federal reporting and regulatory requirements
  • Responsible for the creation, administration and monitoring of human resource and credentialing policies, procedures and standards; and the timely preparation and presentation of human resource and credentialing reports
  • Lead staff engagement survey process and action plans to improve
  • Regularly evaluate retention and turnover data, develop programs and evolve practices and tools to improve retention.
  • Evaluate organizational culture and provide recommendations to accomplish organization goals and objectives consistent with our Lean principles and methods.
  • Oversee staff relations team and ensure consistent, legal and equitable treatment of employees’ issues/concerns
  • Oversee the development and facilitation of management trainings as it relates to staff and leadership development
  • Maintain and coordinate staff recognition programs
  • Oversee volunteer program including recruitment, retention and acknowledgement
  • Respond to all Employment Security, EEOC and/or Human Rights inquiries

Knowledge, Skills, Abilities:

  • Represents Neighborcare Health’s core values with integrity: social justice, cultural sensitivity, community, and excellence
  • Knowledge and ability to understand and interpret human resource, compensation, benefit and credentialing policies and practices
  • Knowledge and ability to effectively interpret and apply local, state and federal, employment laws and regulations
  • Knowledge of and skill in the use of office-based desk top computer software, HRMS, and modern office-based technologies
  • Demonstrate a commitment to the principles and practice of process improvement to achieve organizational excellence, including understanding of Lean Methodology
  • Ability to lead, guide and direct staff members to uphold organization service commitments and behavioral standards: a warm welcome, respect, caring, trusting relationships, and working together
  • Ability to read, write and communicate in English and use of math skills
  • Demonstrated ability to develop, plan, and execute strategic and operational plans
  • Ability to work independently and be resourceful in a complex health care environment
  • Demonstrated ability to communicate effectively and respectfully with staff and key stakeholders with diverse racial, educational and socio-economic backgrounds
  • Demonstrate excellent verbal and written communications skills and maintain professionalism in stressful circumstances
  • Ability and means to commute during the day to various locations
  • Ability to follow written and verbal directions and to complete assigned tasks
  • Ability to make recommendations to effectively resolve problems and issues by using judgment that is consistent with Neighborcare’s standards, practices, policies, procedures and regulations and government law
  • Ability to objectively coach staff members and management through complex, difficult, and emotional issues
  • Ability to research and analyze various types of data and information
  • Ability to organize, problem solve, and manage projects

Required Search Criteria:

Education and Experience:

  • Bachelor’s degree required, Master’s degree in Human Resource or Business Administration preferred
  • 10+ years demonstrated experience delivering innovative leadership in human resources
  • Minimum 7 years progressive management experience, preferably with exposure and experience in the healthcare arena
  • Proven capacity and experience developing systems and processes in traditional HR functions- recruitment, leadership development, compensation and benefits, training, performance management
  • Knowledge and familiarity utilizing HRIS systems and other technology platforms used at NCH
  • Successful track record and /or prior experience in building (start-up) or improving (existing) HR departments
  • An excellent communicator, collaborator, and team facilitator


  • SPHR and/or PHR Certification
  • Prior experience with LEAN methodologies

Initial Expectations:

  • Develop strong rapport with NCH HR Team and Senior Leadership team, working toward the achievement of a strong organizational culture
  • Leverage existing NCH values and work to identify needs and initiatives to enhance the HR team’s effectiveness concurrent with building trust amongst team members- interdepartmental as well as across the organization
  • Regularly meet with and engage other Senior Leadership Team colleagues in establishing functional partnerships which will be additive to the efficacy of NCH human resources team.
  • Focus on execution of the outlined deliverables and roadmap initiatives resulting from HR Assessment completed Fall 2017
  • Evaluate the existing HR department organizational structure and identify opportunities to enhance and/or make appropriate changes.

Personal Traits and Attributes:

  • A seasoned leader who exhibits equal adeptness developing strategic initiatives simultaneous to a passion for execution and driving the implementation of the strategy
  • Strong interpersonal skills and a professional demeanor – one who values an equal balance of relationship yet commitment to achieve outcomes
  • A proven team player who will inspire and encourage the development of fellow HR team members and the expansion of each person’s skills and capacity
  • Clearly articulated and internalized passion for the work NCH does and the people it serves
  • Demonstration of initiative, creativity and follow-through.
  • A person who exhibits a genuine balance between self-confidence and humility simultaneously in their interactions with others,

Compensation Package:

A competitive salary and benefit package commensurate with similar positions in non-profit community health settings.

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