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Chief Nursing Officer Ambulatory Surgery Centers, Phoenix, AZ


Banner Phoenix Surgery Center

Senior Leadership

Phoenix, AZ

February 12, 2018


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About Banner Surgery Centers

Banner Surgery Centers offers eight surgery centers in Arizona and Colorado. Our accredited facilities offer the highest standard of personalized surgical care in a convenient and comfortable outpatient setting. Banner Surgery Centers offers the same great benefits found at other Banner Health settings.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

Job Summary

This position has overall accountability for providing leadership, direction, and administration of day-to-day operations associated with direct patient care activities and clinical education and development, including continuous improvement of nursing services and staff to meet the needs and expectations of those served by the System, at assigned facility or campus while maintaining a high level of visibility at the facility, region and system levels. Ensures the realization of quality and economical health care services within established facility and system guidelines and philosophies. This position is responsible for driving, supporting and modeling a service-oriented culture focused on employee engagement, quality, patient safety, service excellence, fiscal responsibility, and the overall patient experience. Serves as a member of the executive leadership team at the facility and system levels, building and supporting effective collegial relationships with applicable internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning.

Essential Functions

  • Maintains a working knowledge of current clinical practice and the regulatory requirements affecting that practice and exhibits the value of continuous learning. Demonstrates an in depth knowledge of healthcare economics and policy as well as the role of the governing body in the organization. Establishes and enhances a culture of evidence-based decision making in clinical and management initiatives. Articulates and models an emphasis on patient quality and safety. Understands utilization management and case management and their importance to the organization. Demonstrates this understanding by effectively managing risk.
  • Establishes a shared-governance structure and process. Maintains strong, credible relationships with medical staff, develops a community presence and builds connections with academic institutions.
  • Provides leadership, supervision, guidance and development for staff, articulating and demonstrating an expectation for continuous quality improvement, as well as continually supporting and exhibiting company values and service standards. Identifies and provides growth opportunities for staff.
  • Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, patient throughput, and patient safety. Promotes a patient-centered, healing environment. Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitate communications, and optimize work processes.
  • Ensures and fosters a high level of collaboration within a highly matrixed team environment in order to coordinate activities, review work, exchange information, and resolve problems. Champions, models, and promotes service excellence philosophies and behaviors at the facility, regional, and system levels to enhance the overall patient experience.
  • Functions as an integral member of the hospital operations and system leadership teams, serving in an advisory capacity to applicable staff. In collaboration with leadership team members, directs and provides oversight regarding the strategic development, implementation, and maintenance of strong, comprehensive clinical and/or operational services and programs that meet system-wide organizational growth initiatives and the needs of patient populations in the community. Fosters the development and implementation of workforce initiatives effectively. Leads and influences change at the facility, regional, and system levels.
  • Along with other members of the team, promotes financial stewardship and clinical excellence for the facility in both operational and capital acquisition processes. Allocates financial, information, and human capital for improvement activities, ensuring the efficient delivery of cost effective services to patients, physicians, and hospital departments. Establishes performance measures, assesses and evaluates operations, and works with department management to assure efficient and effective delivery of services.

Minimum Qualifications

Requires a Bachelors degree and a Masters degree in a relevant discipline. The bachelors degree or the masters degree must be in nursing. Requires a minimum of 7 to 10 years of current nursing leadership and management experience demonstrating progressive leadership development and competency.

Must possess licensure as a professional nurse (RN) in the state of practice.Proven experience and track record of strong nursing leadership that is customer focused, exhibits a passion for nursing, pursues continuous improvement, and advocates for patients and nurses viewpoints. Experience implementing and maintaining a patient-centered, healing environment. Proven track record of partnering with medical staff to achieve desired facility-specific and organizational outcomes. Knowledge of modern national trends in hospital technology, quality and patient safety.

Skilled in effectively handling multiple conflicting assignments, demands, and priorities with great attention to detail; coaching and developing direct reports and/or other employees; constructing new and innovative solutions to meet changing organizational strategies and goals; establishing, pursuing, and monitoring appropriate process and outcome measures for key initiatives utilizing a systems perspective; evaluating the processes by which clinical care and patient services are delivered, identifying areas for of opportunity, setting standards for outcomes, developing appropriate systems to monitor outcomes, and overseeing the implementation of process improvements; Excellent human relations, organizational and communication skills are essential.

Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic; results-oriented; persuasive; motivational; able to make rational decisions in difficult situations; inspirational; honorable; confident; systems-thinker; innovative; life-long learner; courageous; high-energy; integrity; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; and passionate about continuously improving and providing high quality care and service excellence to patients, families, employees and physicians.

Preferred Qualifications

Demonstrated progress toward FACHE certification or nursing leadership certification. Prior experience working in a highly matrixed organization and integrated delivery systems highly desirable.

Additional related education and/or experience preferred.

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