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Director, Primary Care Network, Columbus, OH

Nationwide Children's


Columbus, OH

May 10, 2018

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Director, Primary Care Network

Requisition ID 2018-10740
Category Management


The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

Here, Everyone Matters. We’re 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud.

This is a full-time, benefits eligible position working Monday through Friday 8:00am to 5:00pm.

Salary will be commensurate with experience.

The Director plans, implements and evaluates the administrative, supervisory and direct patient care activities for assigned program team in the Primary Care Network stand in conjunction with departmental and program leadership. Oversees the clinical operations, staff development, clinical competencies, scope of practice and regulatory compliance of professional and support staff in the Primary Care Network to ensure assessment, planning, provision and evaluation of patient care.

Partners with the Division and Section Chiefs of Ambulatory Pediatrics, the Ambulatory Pediatrics administrator and NCH/PAA leadership to set, and develop strategies and tactics to achieve, the operational, quality, financial and population health/wellness goals for the Primary Care Network.


The Director supports, communicates, implements, and enforces the philosophy, mission, values, standards, policies, and procedures of Nationwide Children's Hospital and the Ambulatory Care Services Division.

  1. Manages/oversees and is responsible for the day-to-day operations of the department/division. Oversees the delivery of patient care by all professional and support staff within the department/division, assuring that performance standards for all staff are consistently met.
  2. Schedules resources to provide patient care in a cost effective and family-centered care manner.
  3. Develops, in conjunction with Planning/Business Development and Financial Services, operating and capital budgets. Monitors monthly/annual volumes, revenue and expenses for assigned clinics/programs. Analyzes, monitors, controls, and justifies allocations to ensure appropriate financial, human and material resources.
  4. Oversees the recruitment of highly talented team members. Ensures their effective orientation (role functions, policies and procedures and information systems) and on-going training and monitors/performs the evaluation and feedback processes. Oversees the ongoing development of staff (directs staff in identification of learning needs, provides appropriate resources to meet needs) and as necessary, monitors/performs fair and just disciplinary actions, developmental/behavioral/ performance action plans and/or termination of subordinate staff.
  5. Coordinates staff representation on departmental, hospital and community task forces, committees, quality teams and advisory groups. Serves as a representative to such groups when appropriate.
  6. Develops standardized operational policies and procedures and participates in the review of other Nationwide Children’s Hospital policies and procedures as appropriate.
  7. Promotes teamwork by building a team environment, supporting One Team initiatives and fostering cross functional collaboration.
  8. Works collaboratively with physician and nursing leadership (division/section chiefs, medical directors, nursing ambulatory executive) on all operational functions (clinical care, scheduling, billing, and productivity) within division.
  9. Responsible for assuring that assigned clinics/programs are compliant with all accrediting bodies such as TJC, CMS and ODH.
  10. Promotes continuous quality improvement by developing/revising standards of care, implementing effective corrective actions to resolve inconsistencies/inaccuracies, and ensuring adherence to quality, safety and compliance standards.
  11. Participates in the strategic planning process for assigned clinics/programs. This planning would include delivery of care, facilities, marketing, staffing, capital equipment needs and information services. Develops and implements plans to meet Nationwide Children's Hospital, divisional and programmatic goals.
  12. Facilitates change management, and leads major projects/initiatives such as operational restructuring, new services and/or clinic development, and major capital projects.
  13. Supports, oversees, and participates in clinical research projects within the division as appropriate.
  14. Collaborates with clinical faculty in planning and coordinating student clinical experiences.



Reports to: Vice President of Operations

Supervises: 100-150 professional and support staff


  1. Bachelor’s Degree in nursing is required. MHA, MBA or Masters of Nursing is highly preferred. Work requires a knowledge equivalent to that obtained by completing a master’s degree program in nursing, hospital administration, business administration of closely related field.
  2. Five years of clinical experience in area of expertise desirable.
  3. Supervisory skills required to plan, assign, and evaluate the work of subordinate staff. Analytical skills required to oversee and organize the work of others, and to develop and administer sound policies, procedures, budgets, and multidisciplinary practices required.
  4. High level of initiative, self-direction, and accountability for actions required.
  5. Exceptional customer service, communication, negotiation, and interpersonal relationship skills required for interaction with contacts.
  6. Strong leadership and decision-making skills required.
  7. Skill in promoting multidisciplinary collaboration; ability to act as a facilitator and change agent required.
  8. Strong organizational skills required to evaluate existing policies/procedures/standards, and to develop and implement enhancements and/or new systems required.


Sitting - Frequently

Talking on phone/in person - frequently

Typing on a keyboard - frequently

Standing/walking – Infrequently

Physically Active - Infrequently

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

EOE M/F/Disability/Vet

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