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Pomona Valley Hospital Medical Center’s Innovative Effort to Reduce Turnaround Time to Admission

First few Article Sentences

Between 2006 and 2010, Pomona Valley Hospital Medical Center saw our emergency department (ED) volume rise 30% to a total of 79,900 patients. Serving one of the fastest growing communities in Los Angeles County, our Director of Emergency Services, Yvonne Nugent, RN, BS, TNCC, CEN, expects patient volume to hit 90,000 by the end of 2011.

The steady rise in volume began to overwhelm our 46-bed ED. Although we worked towards reducing our time to provider (TTP) by implementing CEP America’s Rapid Medical Evaluation (RME)® process, the ED staff was having difficulty discharging patients in a timely manner. We were experiencing high levels of overcrowding and the number of patients waiting to be moved out of the ED – either to be discharged or admitted to another department of the hospital – was so great that it was resulting in extraordinarily long turnaround times and jeopardizing the safety of all patients in the ED.

Kim, MD, James


Pomona Valley Hospital Medical Center

Performance Improvement

October 11, 2011

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