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Loma Linda University Heart & Surgical Hospital: Delivering a Next-Generation Patient Experience

First few Article Sentences

When a brand new hospital opens its doors, the expectations are always high for delivering a stellar patient experience. That was certainly the case when the Loma Linda University Heart & Surgical Hospital (LLUHSH) opened its doors in January 2009. As the newest acute care facility affiliated with Loma Linda University Medical Center, LLUHSH provided the opportunity to apply the latest “best practices” in patient care while fulfilling the mission of bringing health, healing, and wholeness to humanity. In keeping with these values and our 100-year old tradition of providing care focused on the mind, body and spirit, medical center leadership knew that an attractive facility equipped with the latest technology and trendiest patient amenities would not be enough. We needed to find the right caregivers who would effectively deliver the personal and medical attention that would allow patients and families to leave LLUHSH feeling more enriched and cared for than when they entered the hospital. And we needed the right mix of services to meet the needs of patients, families and our physicians.


Mock, M.A., Jesse

 

Loma Linda University Heart & Surgical Hospital

Patient Experience

October 1, 2010

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