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Associate Director - Special Projects Practice Management, Juneau, AK

SouthEast Alaska Regional Health Consortium

Associate Director

Juneau, AK

September 6, 2018

SEARHC was established in 1975 under the provisions of the Indian Self-Determination Act as a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. The intent of this legislation was to have Indian Health Service programs and facilities turned over to tribal management. Our contracting with IHS began in 1976 when we took over management of the Community Health Aides Program. In 1982, we took over operation of the IHS Juneau clinic, now the Ethel Lund Medical Center, and took over operation of Sitka’s Mt. Edgecumbe Hospital in 1986. We are one of the oldest and largest Native-run health organizations in the nation.

Picture of Juneau Alaska

The Ethel Lund Medical Center, Juneau, Alaska (population 32,000) is seeking a people with the passion and skills to work on a high quality team to deliver outstanding results to the patients we serve. The Ethel Lund Medical Center is part of the SouthEast Alaska Regional Health Consortium (SEARHC), a Native-run health organization serving communities throughout Southeast Alaska since 1975.

Juneau, the capital city of Alaska, surrounded by the Tongass National Rainforest has a fantastic small town lifestyle and many amenities. Juneau offers limitless outdoor and wilderness adventures in summer and winter: Hiking, cycling, down-hill and cross country skiing, snowshoeing, boating fishing, and hunting are easily accessible. Juneau has a vibrant cultural heritage and a fantastic year around arts scene.


Under the direction of the Practice Management Director, the Associate Director is responsible for assisting with the development and implementation of strategic goals and projects critical to the success of the primary care division. The position supports high quality, customer-friendly services in a safe environment and works collaboratively to improve care in a consistent fashion throughout the division. The position works collaboratively with local clinic leaders and ancillary departments to improve a multitude of clinic processes including appointment scheduling, registration, provider schedule optimization, customer service, telehealth utilization, quality monitoring, data development and reporting, efficiency, and effective use of resources.


  • Support, champion, and guide local clinic leaders and managers as assigned to deliver high-quality and cost–effective services in alignment with SEARHC’s strategic vision and goals.
  • Work closely with local clinic managers as assigned to attain productivity and financial goals by regular reviews of financial performance to identify negative trends in expenses and assist in developing and recommending plans of action to address variances.
  • Identify, develop, and share effective and consistent data reports monitoring trends, areas for improvement, work flow barriers, and efficiency gaps.
  • Collaboratively maintain, develop, implement action plans, objectives, and work flow design changes to improve consistency, volume, productivity, staffing effectiveness, personnel development, patient scheduling, pre-visit planning, front office performance, patient/staff/provider satisfaction, and other indicators.
  • Develop SEARHC telehealth capabilities that significantly increase utilization and effectiveness throughout the consortium.
  • Partner with clinic managers in order to facilitate audits, education on proper coding, and timely documentation with Providers and staff.
  • Lead special projects and duties critical to the primary care division.
  • Facilitate successful Joint Commission (TJC), Health Resources and Services Administration (HRSA), Centers for Medicare and Medicaid Services (CMS), and other audits and/or surveys.
  • Support performance improvement initiatives and to enhance quality of care, and positively impact performance.


  • Ability to frequently travel when necessary to SEARHC communities.
  • Honest behavior in all matters.
  • Compliance with local, Federal, and State laws and regulations and knowledgeable of TJC, HRSA and Patient Centered Medical Home standards, clinic management, and administrative best practices
  • Maintain the privacy and security of all confidential and protected health information.
  • Drive SEARHC culture through values and customer service standards
  • Deliver outstanding customer service to all external and internal customers
  • Develop and maintain effective relationships through clear, encouraging, and timely communication
  • Respond, resolve and follow up on customer service issues in a timely manner
  • Maintain current knowledge regarding benefits, Human Resources policies, procedures, and processes, and acts as a resource to facility staff.
  • Provide support and encouraging professional growth to staff.
  • Knowledge of budget management/development
  • Ability to effectively work under pressure with minimal supervision and short time lines and to rapidly respond with professional and timely deliverables
  • Collaborates with other departments including behavioral health, dental, health promotion, facilities, information technology, finance, patient access, laboratory, pharmacy, and radiology.


  • Minimum requirement: Bachelor’s degree in health sciences with 3-5 years’ experience and management experience; or
  • Master’s degree in healthcare or business administration is preferred with a minimum of 2 years’ relevant experience.
  • Prefer: Project Management, Lean, and/or Six Sigma Certification

To apply visit

At SEARHC, we see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career.

We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Check out our SEARHC YouTube Video below!

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